FREQUENTLY ASKED QUESTIONS
Can’t make a performance? Exchange your tickets.
Ticket exchanges are subject to availability. Exchanges must be made at least one business day before your regularly-scheduled performance. Day-of-performance or weekend exchanges are not possible.
If a ticket was purchased through a third-party site, the patron must contact that third-party retailer directly to pursue an exchange for a performance.
To exchange your ticket follow the instructions below. Single ticket exchanges will be charged a $5 per ticket exchange fee.
WEATHER EMERGENCIES
Centennial State Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Centennial State Ballet Box Office at (303) 772-1335.
LATE SEATING POLICY
Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time to pick up tickets and get to your seats. To ensure a relaxed experience, we suggest arriving at least 45 minutes prior to curtain as performances begin on time. The auditorium lobbies at both Niwot and Stewart Auditoriums open 1 hour prior to each performance. In consideration of all audience members and the performers, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance, if available, in rear orchestra seats.
RE-SEATING POLICY
Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater for any reason, you will not be allowed to return to your ticketed seat for the remainder of the act, or until an appropriate break in the performance. If a performance is not sold out, you may be seated in an available rear orchestra seat, if it is not disruptive to other patrons.
DRESS CODE
There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. A night at the ballet can also provide a special opportunity to get dressed up. It’s your night so please wear what makes you happy and enjoy the performance.
ELECTRONIC DEVICES
Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.
PHOTOGRAPHY
Photography, videography, and recording of any kind are strictly prohibited inside any venue. You are welcome to take photos in the lobby of all of our venues, and we encourage you to share your experience with us on social media by tagging us @centennial_state_ballet.
CHILDREN AT THE BALLET
We welcome children and families to our performances. While most of our events or child-friendly, if you have questions we are happy to make recommendations about our most child-friendly productions. Many children can remain quiet, attentive, and seated for a two-hour performance, but you know your child best. The Nutcracker is recommended for children ages 2 and up. Please call our Box Office for additional suggestions about other productions that children might enjoy.
Infants and children under 2 years of age may attend for free provided they sit in a parent or guardian’s lap and do not require their own seat. Everyone requiring a seat in the venue must have a ticket. Children attending the ballet must be accompanied by an adult.
