Ticket Exchanges


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Can’t make a performance? Exchange your tickets.

Ticket exchanges are subject to availability. Exchanges must be made at least one business day before your regularly-scheduled performance or before the performance for which you wish to exchange your ticket, whichever date comes first. Day-of-performance exchanges are not possible.

 

To exchange your ticket follow the instructions below. Single ticket exchanges will be charged a $5 per ticket exchange fee. Season Subscribers get access to low or no fee exchanges depending on the package.

 

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TO EXCHANGE YOUR TICKETS BY EMAIL:

Email us, Mon–Fri, 9:30am–5pm, no later than 24 hours before your purchased performance. Please attach your original Order Confirmation email, or another digital copy of your order, and note your desired section, row and seat (pending availability). If your email address is on file you will receive an Exchange Confirmation email within 24hrs. Show your new Confirmation email to the Ushers (printed or on your mobile device) starting 30 minutes before the scheduled performance. If you need a reprint please visit the Box Office starting 1 hour before the scheduled performance.

 

TO EXCHANGE YOUR TICKETS BY PHONE:

Have your tickets in hand and call 303.772.1335, Mon–Fri, 9:30am–5pm. If your email address is on file you will receive an Exchange Confirmation email within 24hrs. Show your new Confirmation email to the Ushers (printed or on your mobile device) starting 30 minutes before the scheduled performance. If you need a reprint please visit the Box Office starting 1 hour before the scheduled performance.

 

TO EXCHANGE YOUR TICKETS BY MAIL:

At least 10 days prior to your scheduled performance please include the tickets to be exchanged, a note with your exchange request and desired section, row and seat (pending availability), and send via First Class Mail⁺ to:

Centennial State Ballet

Attn: Box Office

1422 Nelson Road

Longmont, CO 80501

Please note: larger or more complicated exchange requests may require Priority Mail service. Exchange requests received after the one business day deadline will incur an additional $3 PRIORITY Exchange fee. Day-of-performance exchanges are not possible.

 

If your email address is on file you will receive an Exchange Confirmation email within 24hrs. Show your new Confirmation email to the Ushers (printed or on your mobile device) starting 30 minutes before the scheduled performance. If you need a reprint please visit the Box Office starting 1 hour before the scheduled performance.