Frequently Asked Questions

 

THEATRE INFORMATION | ATTENDING THE BALLET | CHILDREN & FAMILIES

TICKET INFORMATION & POLICIES RUSH & DISCOUNTS SAFETY & ACCESSIBILITY

TICKET DONATIONS UNAUTHORIZED TICKET BROKERS

 


Theatre Information

SEAT MAP

VIEW the Niwot High School Auditorium Seating Map (newly remodeled!)

VIEW the Stewart Auditorium Seating Map

 

LATE SEATING POLICY

Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time to pick up tickets and get to your seats. To ensure a relaxed experience, we suggest arriving at least 45 minutes prior to curtain as performances begin on time. The auditorium lobbies at both Niwot and Stewart Auditoriums open 1 hour prior to each performance. In consideration of all audience members and the performers, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance, if available, in rear orchestra seats.

 

RE-SEATING POLICY

Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater for any reason, you will not be allowed to return to your ticketed seat for the remainder of the act, or until an appropriate break in the performance. If a performance is not sold out, you may be seated in an available rear orchestra seat, if it is not disruptive to other patrons.

 

SECURITY

For the safety of our patrons, our volunteer ushers are instructed to randomly inspect bags and purses carried into the venues. Backpacks and large bags are not permitted inside any venue as a courtesy to our fellow patrons. Centennial State Ballet does not provide a coat check.

 

DRESS CODE

There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. A night at the ballet can also provide a special opportunity to get dressed up. It’s your night so please wear what makes you happy and enjoy the performance.

 

ELECTRONIC DEVICES

Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.

 

PHOTOGRAPHY

Photography, videography, and recording of any kind are strictly prohibited inside any venue. You are welcome to take photos in the lobby of all of our venues, and we encourage you to share your experience with us on social media by tagging us @centennial_state_ballet.

 

CHILDREN AT THE BALLET

We welcome children and families to our performances. While most of our events or child-friendly, if you have questions we are happy to make recommendations about our most child-friendly productions. Many children can remain quiet, attentive, and seated for a two-hour performance, but you know your child best. The Nutcracker is recommended for children ages 2 and up. Please call our Box Office for additional suggestions about other productions that children might enjoy.

Infants and children under 2 years of age may attend for free provided they sit in a parent or guardian’s lap and do not require their own seat. Everyone requiring a seat in the venue must have a ticket. Children attending the ballet must be accompanied by an adult.

Get more information about children and families at the ballet as well as access to fun activities and videos to help prepare for your visit to the theater by visiting our KIDS AND FAMILIES AT THE BALLET page.

 

REFRESHMENTS

Light snacks and beverages are available for purchase in the lobby before the performance and during intermission. Food or beverages are not allowed in the venues. Outside food and beverages are not permitted.

 

WEATHER EMERGENCIES

Centennial State Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Centennial State Ballet Box Office at 303.772.1335.

 

CURTAIN TIMES

We don’t want you to miss a moment—please always check your tickets for performance times. Matinee performances begin at either 1:00PM or 2:00PM (and 4:00PM for Sugar Plum Tea Party); evening performances begin at 7:00PM.

 

Venue Logistics

WHERE IS THE LOST AND FOUND?

If you’ve lost something at one of the venues, please contact Guest Relations at 303.772.1335.

 

IS THERE A COAT CHECK?

Centennial State Ballet does not currently provide a coat check.

 

WHERE CAN I BUY CENTENNIAL STATE BALLET MERCHANDISE?

You can purchase Centennial State Ballet merchandise at the Boutique during performances or at our Online Store.

 

CAN I BUY FOOD AT THE BALLET?

Light snacks and beverages are available for your enjoyment in the lobby at both Niwot and Stewart Auditoriums before the performance and during intermission.

 

WHERE ARE MY SEATS?

Niwot HS Auditorium: The Orchestra level comprises the entire auditorium. The orchestra pit, where our orchestra plays, is located in front of the seating, partially under the stage. Accessible seats are located in the rear of the center section.

Stewart Auditorium: The Orchestra level is the lower level, closest to the stage. The Gallery level is directly behind the Orchestra level and is only accessible by stairs. Accessible seats are located in the rear of the Orchestra level.

 

VIEW the Niwot High School Auditorium Seating Map (newly remodeled!)

VIEW the Stewart Auditorium Seating Map

 

Attending the Ballet

WHAT TIME SHOULD I ARRIVE?

At the Niwot HS and Stewart Auditoriums, the doors open one hour before curtain. At Xilinx the doors open 30 minutes before curtain. If you are picking up your tickets at Will Call at either Niwot HS or Stewart Auditoriums, we recommend arriving at least 30 minutes prior to curtain.

 

WHAT HAPPENS IF I AM RUNNING LATE?

Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time to pick up tickets and get to your seats. To ensure a relaxed experience, we suggest arriving at least 30 minutes prior to curtain as performances begin on time. In consideration of all audience members and the performers, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance, if available, in rear orchestra or another non-intrusive location, if available.

 

IF I LEAVE THE THEATRE DURING THE PERFORMANCE, CAN I BE RESEATED?

If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theatre for any reason, you will not be allowed to return to your ticketed seat for the remainder of the act, or until an appropriate break in the performance. If a performance is not sold out, you may be seated in an available rear orchestra or another location if it is not disruptive to other patrons.

 

WHAT SHOULD I WEAR?

Please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. A night at the ballet can also provide a special opportunity to get dressed up. It’s your night so please wear what makes you happy and enjoy the performance.

 

CAN I TAKE PHOTOS OR VIDEOS OF THE PERFORMANCE?

Photography, videography, and recording of any kind are strictly prohibited inside any of our venues. You are welcome to take photos in the lobby at any venue, and we encourage you to share your experience with us on social media by tagging us @centennial_state_ballet.

 

HOW CAN I FIND OUT WHICH DANCERS WILL BE PERFORMING?

For the safety of our Youth Company and their families we do not make casting information publicly available outside of our performance program. If you are acquaintences with one of our performer families you may reach out to them directly for performance dates. Please note that casting is subject to change due to injury or illness.

 

WHAT IS THE DIFFERENCE BETWEEN A FULL-LENGTH NARRATIVE BALLET AND A CONDENSED BALLET?

A full-length narrative ballet usually follows a storyline and tells a tale from beginning to end in a number of acts (typically two to four). Examples of narrative ballets in our repertoir are The Sleeping Beauty, Giselle, Coppelia, and The Nutcracker.

 

A condensed ballet, as the name implies, consists of a shortened, sometimes narrated, version of a full-length narrative ballet. Examples in our repertoir are the mini Nutcracker performed at our annual Sugar Plum Tea Party, and the condensed version of our spring Gala Performance performed during Petit Ballet.

 

Children & Families

CAN MY CHILD ATTEND THE BALLET?

Of course! We warmly welcome families and children. The performing arts allow children to explore different cultures and expand their imaginations. With a little PREPARATION attending the ballet can be a wonderful experience for the whole family. We hope to see yours soon.

 

WHAT ARE THE AGE RECOMMENDATIONS FOR EACH SHOW?

This season encompasses a wide variety of ballets, all tell a story. Most have 30 minutes to one hour of dancing followed by an intermission. Many children can remain quiet, attentive, and seated for a one-hour stretch, but you know your child best.

Please call our Box Office for suggestions of productions children might enjoy and more information about the length of performances. Infants and children under 2 years of age are allowed to attend for free provided they sit on a parent or guardian’s lap and do not require their own seat.

 

WHAT SHOULD I CONSIDER WHEN BUYING TICKETS FOR MY FAMILY?

Niwot HS Auditorium: While most seats provide a clear view of the stage, seats closer to the orchestra pit may provide a better view for small theater-goers.

Stewart Auditorium: The Gallery’s stadium-style seating may provide a better view for small theatre-goers.

Families with young children might also prefer aisle seats, in case of bathroom emergencies or restless legs. Every patron regardless of age must have a ticket; lap-sitting is not permitted.

 

CAN I BRING FOOD IN THE THEATRE?

Centennial State Ballet sells a variety of drinks and tasty treats, all of which can be enjoyed in the lobby before the performance or during intermissions. Food and beverages are not allowed in both Niwot HS and Stewart Auditoriums

If you’re craving a larger meal or have some picky eaters in your group, try one of the many surrounding restaurants. Please note, no outside food is allowed in any of our venues.

 

Ticket Information & Policies

WHERE CAN I PURCHASE TICKETS?

Tickets can be purchased through the Centennial State Ballet Box Office by phone, online, or in person.

 

Please note: we are unable to process any exchanges or purchases for future performances in person at the Box Office within 30 minutes of curtain time.

 

WHY CAN’T I BUY TICKETS ONLINE?

If you are trying to purchase same-day tickets to a performance, they are available by phone or in person at the Box Office. They’re also available online up until two hours prior to the performance time.

 

If you are looking for a performance in the upcoming season, please consider a SUBSCRIPTION so you can get priority access today to the best seats at the best price.

 

WHEN DO TICKETS GO ON SALE?

2019-2020 season subscriptions: Aug 12, 2019

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2019-2020 season single tickets: Aug 23, 2019

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Attending the ballet with 10 or more people? You may be interested in a GROUP SALE.

 

WHERE DO I PICK UP MY TICKETS?

Your tickets can be picked up at the Centennial State Ballet Box Office at the appropriate performance venue on performance days only. If you are picking up tickets at Will Call at any of our venues, we recommend arriving at least 30 minutes prior to curtain because the lines can be long. Please bring a valid photo ID when picking up tickets.

 

Niwot High School Auditorium: 8989 Niwot Road, Niwot, CO

Stewart Auditorium: 400 Quail Road, Longmont, CO

Xilinx Summit Retreat Center: 3100 Logic Drive, Longmont, CO

 

CAN I HAVE MY TICKETS MAILED TO ME?

Yes, you can choose to have your tickets or subscription mailed to you for a small $3 fee. Mail orders require a minimum of 10 days and are shipped Standard First Class Mail via the United States Postal Service. If you do not receive your tickets within 2 business days of the event, please call our Box Office at 303.772.1335.

 

Note: Centennial State Ballet doesn’t mail tickets or subscriptions to P.O. boxes; a residential or business address is required. Centennial State Ballet is not responsible for mail or email delivery delays or failure.

 

CAN I PRINT MY TICKETS AT HOME? WILL THESE TICKETS BE ACCEPTED AT THE THEATRE?

Yes, if you have elected to receive print-at-home tickets, the ones that come out of your printer are valid, legitimate tickets. Emailed tickets are attached via a PDF file to an email confirmation. One entry is allowed per printout; please show your ticket to the usher at the door.

 

HOW DO I PRINT MY TICKETS ON MY COMPUTER?

Your tickets will be emailed to you via a PDF document. You must print your tickets from a desktop or laptop computer and be sure to have ADOBE READER (version 9 or later) or similar PDF software on your computer.

 

MY PRINT-AT-HOME TICKETS APPEAR BLANK. WHAT SHOULD I DO?

You will need to open and print the print-at-home tickets from a desktop or laptop computer. If you have the correct software on your computer and still have trouble viewing and/or printing, please contact our Box Office by phone or by email to have your tickets resent or reprinted.

 

WHAT IF I DIDN’T RECEIVE AN EMAIL WITH MY PRINT-AT-HOME TICKETS?

If you opted for print-at-home and have not received your tickets via email, please contact our Box Office by phone at 303.772.1335 or by email at BOXOFFICE@CENTENNIALSTATEBALLET.ORG. We can arrange to have your tickets held at Will Call.

 

Note: If print-at-home tickets are resent (i.e., reprinted), the old copy of your ticket(s) is void and will not be accepted for entry at the theatre. If you should receive the first email with your tickets at a later date, please discard it.

 

MY SEAT NUMBERS ARE 2 AND 4. ARE THESE SEATS TOGETHER?

No. Seats in all our venues are numbered sequentially.

 

WHAT HAPPENS IF I LOSE MY TICKETS OR LEAVE THEM AT HOME?

If you misplaced your tickets or have not received them via the US Postal Service (if mailed), please contact our Box Office at BOXOFFICE@CENTENNIALSTATEBALLET.ORG or 303.772.1335. Tickets reprinted at least 24 hours prior to the performance (during business hours) will be resent via email (if on file). If your email is not on file, or you requested a reprint after the 24 hour cutoff, your tickets will be held at Will Call at the performance venue. Please show a photo ID when picking up your tickets. If you accidentally left your tickets at home, please visit a Box Office window at the performance venue to request a reprint. Be sure to present a photo ID and, if you know it, please give the Box Office your order number. But don’t worry; we can still print them for you without the order number.

 

I REALIZED I CAN NO LONGER ATTEND THE PERFORMANCE. CAN I EXCHANGE MY TICKETS OR GET A REFUND?

Single tickets may be exchanged for a low $5 fee. Subscribers are eligible for low- and no-fee exchanges. We do not offer any refunds.

 

Please note: we are unable to process any exchanges or purchases for future performances in person at the Box Office within 30 minutes of curtain time.

 

DO YOU OFFER DISCOUNTED TICKETS FOR STUDENTS, SENIORS, OR MILITARY PERSONNEL?

Rush Tickets

Centennial State Ballet does not currently offer rush tickets.

 

Student, Senior & Military Discounts

If you are a student, senior, or military, the best way to guarantee your seat is to purchase a SUBSCRIPTION. Student subscriptions are available for all full-time college students and youth 17 and under, with a valid student ID. Senior discounts are available to patrons 66+. Military personnel and families may also qualify for discounted tickets and subscriptions. There are a limited number of discounted tickets and subscriptions available, so reserve your discounted SUBSCRIPTIONS or TICKETS today for the best selection by calling 303.772.1335 or EMAIL US

 

WHO DO I CONTACT TO RECEIVE A SEASON BROCHURE?

For season information and a brochure, please email our Box Office at BOXOFFICE@CENTENNIALSTATEBALLET.ORG OR CALL 303.772.1335 M-F, 9:30AM-5PM. YOU CAN ALSO REQUEST A BROCHURE here.

 

Safety & Accessibility

WHY DO YOU CONDUCT RANDOM BAG SEARCHES AT THE PERFORMANCE?

Centennial State Ballet and our venues strive to maintain a safe, comfortable, and respectful environment for all patrons and performers. Please note that backpacks and large bags are not permitted inside any auditorium as a courtesy to fellow patrons.

 

IS HANDICAP-ACCESSIBLE SEATING AVAILABLE?

Yes, there is handicap and wheelchair accessible seating in every venue. Wheelchair seating is available through the Centennial State Ballet Box Office in person, by phone at 303.772.1335, or at the venue beginning one hour prior to the first curtain of the day.

 

ARE HEADSETS AND/OR LARGE PRINT PROGRAMS AVAILABLE?

At this time Centennial State Ballet does not offer headsets or large print programs. If this is something you would like us to offer please call the Box Office at 303.772.1335 or email us at BOXOFFICE@CENTENNIALSTATEBALLET.ORG

 

Ticket Donations

SUBSIDIZED TICKETS AND DONATIONS FOR FUNDRAISING EVENTS

Centennial State Ballet is proud to donate tickets to the students, families, and organizations we work closely with through our Education and Community Initiatives. As such, we only occasionally accept unsolicited requests for ticket donations for auctions, raffles, or for individuals. By deepening our relationship with the individuals we serve through our community programming, we can make a bigger and more meaningful impact in the greater northern Colorado community.

 

We work with more than 1,500 individuals in Longmont and our surrounding communities each year through our programming, events, and activities aimed at cultivating and educating a new generation of life-long arts advocates and participants.

 

We encourage you to learn more about OUR PROGRAMS to see if your organization might be a fit for future programming and/or partnership opportunities.

 

Unauthorized Ticket Brokers

The only official ticket providers for Centennial State Ballet performances and events are centennialstateballet.org, centennialstateballet.lightning.force.com, the Centennial State Ballet Box Office, and occasionally, The Stewart Auditorium at the City of Longmont Museum and Cultural Center.

 

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value.

 

These websites may be made to look like legitimate ticketing agents of Centennial State Ballet by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Centennial State Ballet may not be valid for admission. The following also apply:

 

■ Tickets purchased from a source other than Centennial State Ballet may be lost, stolen, fake, or otherwise violate our terms or policies. Such tickets will not be honored.

■ Centennial State Ballet does not guarantee the authenticity of tickets purchased from any third party reseller (such as brokers or individuals).

Tickets may not be sold for more than face value. Limited exceptions for charitable events may be made, only with Centennial State Ballet’s prior consent.

■ Fraudulent, misleading or other unlawful conduct in a ticket purchase or sale is a basis for legal enforcement. Centennial State Ballet reserves the right to provide authorities with account holder information for investigation or prosecution of a ticket purchase or sale.

■ Proposed purchases in excess of 10 tickets may be referred to Centennial State Ballet Group Sales, and are subject to management approval.

■ All productions have ticket purchase limits. The limit may be determined by account, household, credit card, IP address, email address, street address, or other method. In the event that a person or organization purchases more than the limit, Centennial State Ballet may revoke and unsell all or part of the excess and issue a refund.

■ Centennial State Ballet reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe, by virtue of the buying process, the buyer’s behavior or for other reason, that the purchase is for resale or would otherwise violate Centennial State Ballet’s terms, policies or applicable laws. We also reserve the right to not honor a ticket that Centennial State Ballet knows or has reason to believe has been purchased in violation of our terms, policies or applicable laws.

■ Ticket purchasers who are identified as having violated Centennial State Ballet’s terms, policies or having purchased with the intent to violate Centennial State Ballet’s terms and policies may have their accounts closed, tickets revoked, admission refused, delivery method changed without prior notification, and/or future purchases refused. Tickets may be seized and cancelled without compensation.

■ Centennial State Ballet will post updates to these terms and policies from time to time, and may supplement them for a particular performance. If you have any questions about our terms or policies or a ticket purchase, please telephone the Centennial State Ballet Box Office at 303.772.1335

 

The safest and most economical way to purchase tickets is through a SUBSCRIPTION or GROUP SALE

 

Get a guaranteed good seat at the best price. Purchase your tickets with Centennial State Ballet online, in person, or by calling our Box Office at 303.772.1335.

 

❝ There’s nothing like spending an evening with an audience every night. ❞

JOHN LITHGOW | Actor

 

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